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Ozcarebeauty Returns

If for some reason you are not completely happy with your purchase, just return it within 30 days.

Returns Details

What if I don’t like the look of what I ordered, or made a mistake?

That’s easy to fix… Simply contact our Customer Care Gurus on 0466 978 556 within 7 days of receiving your order to lodge your return. We will happily provide a refund for any product returned within 30 days of purchase that is exactly as you received it. Any linked free gift items are to be returned too. That means unopened, unused, in a resaleable condition with all security seals in tact. Please be sure to carefully package and protect your returned product so we receive it in great condition. A $4 restocking fee may be applicable.

What happens if I have a reaction to a product?

So I have this rash… All jokes aside, we want you to enjoy your purchase and have categorised our products based on your skin type / concern to best provide a perfect match for you. Should you experience a reaction please contact our Customer Care Gurus on 0466 978 556 or email [email protected] immediately to lodge your concern. Our experienced team of Professional Skin Therapists will need to gather information surrounding your reaction to best seek approval with the corresponding manufacturer. Please note that all information is gathered to meet our supplier’s Reaction Returns Guidelines, which often requires photographic evidence of the irritation and no more than 20% of the product used. Please make sure to lodge your reaction return request within 30 days of purchase.

What happens if I receive a faulty or broken product in my order?

We won’t cry over spilt makeup… Give our Customer Care Gurus a call on 0466 978 556 as occasionally packaging faults (such as pump dispensers) just need a little ‘help’ to get started, and we can easily assist you over the phone. In any case, contact us to lodge your concern within 7 days of receiving your order. Please note, to meet our individual supplier Return guidelines, we often require the return of the faulty/broken product within 30 days of receiving your order.

What happens if the product is not what I ordered, or is different to what I selected?

Oops, how did that happen?… Apologies if the manufacturer or Activeskin has unknowingly sent you an incorrect product; we still employ humans! Contact our Customer Care Gurus on 0466 978 556 within 7 days of receiving your order to lodge this mistake, so we can quicksmart correct it for you. We can provide you with a Reply Paid address to return the incorrect product in exchange for the correct item. Again please ensure the returned product is carefully wrapped and packaged to avoid damage in transit. A $4 restocking fee may be applicable.
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